Refund policy

At AUREX, we focus on treatment-based skincare designed for consistent, long-term results. Due to the nature of our products, we maintain a strict but fair return policy.

1. All Sales Policy

All purchases made on aurexskin.co are considered final. We do not accept returns or offer refunds for used or opened products.

2. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, you may request a replacement.

To be eligible:

  • You must notify us within 48 hours of delivery

  • Provide clear photos/videos of the issue

  • Product must be unused and in original packaging

Once verified, we will offer a replacement at no additional cost.

3. Non-Eligible Cases

We do not offer refunds or returns for:

  • Change of mind after purchase

  • Individual results or expectations not met

  • Minor packaging variations that do not affect product quality

  • Delays caused by courier services

4. Refunds (If Applicable)

Refunds are only issued in cases where a replacement is not possible. Approved refunds will be processed via the original payment method within 5–10 business days.

5. Order Cancellation

Orders can only be canceled before they are processed or shipped. Once dispatched, cancellations are not allowed.

6. Contact

For all claims and support, contact us at:
Email: support@aurexskin.co